Shipping Policy

At Lavisherb, we are committed to providing a simple and reliable shipping experience for our customers across US & Canada.

Free Shipping

Enjoy FREE SHIPPING on orders of 3 or more bottles within Canada.

For eligible orders, free shipping will be automatically applied at checkout.

Shipping Methods & Rates

At checkout, you will be able to select from the available shipping methods for your order. Shipping rates and delivery estimates will be displayed before you complete your purchase.

Available shipping methods may vary depending on your delivery location and order details. Any applicable shipping charges will be automatically calculated and added to your order total at checkout.

We currently ship orders through Canada Post, USPS, UPS.etc.

Order Processing

Orders are processed and shipped on business days, Monday through Friday, excluding Canadian and US statutory holidays.

Please allow up to 48 hours for order processing before your order is shipped. Shipping and delivery estimates begin after your order has been processed and dispatched.

Orders placed on weekends or statutory holidays will be processed on the next available business day.

Estimated Delivery Times

For standard shipping, the estimated delivery time is generally 1–7 business days, depending on your shipping destination.

The estimated delivery time and available shipping options for your specific address will be displayed at checkout.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, holidays, remote delivery locations, or other circumstances beyond our control.

Shipping Restrictions

At this time:

• We ship within Canada and US only.
• We are unable to ship to PO Boxes.
• We are currently unable to ship a single order to multiple addresses.
• Orders must be shipped to a valid delivery address.

If you need assistance with your shipping address or order, please contact our Customer Service team before placing your order.

Order Confirmation & Tracking

Once your order has been successfully placed and payment has been received, you will receive an Order Confirmation email.

If you do not see the confirmation email in your inbox, please check your spam, junk, or promotions folder.

Once your order has been processed and shipped, you will receive a Shipping Confirmation email containing your tracking number, when tracking is available.

Please use the tracking information provided to monitor the status and estimated delivery of your shipment.

Shipping Delays

While we make every effort to ensure your order is processed and shipped promptly, Lavisherb is not responsible for delays caused by the shipping carrier or circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, statutory holidays, or other unforeseen events.

If your tracking information indicates that your package has been delayed or is experiencing an issue, we recommend contacting the applicable carrier first. Our Customer Service team is also available to assist you with your order.

Changes to Shipping Rates

Shipping rates, available shipping methods, and delivery estimates are subject to change without notice. The shipping options and rates displayed at checkout at the time your order is placed will apply to that order.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service email.

We will be happy to assist you.

FINAL SALE POLICY
Due to hygiene and safety reasons, all purchases are Final Sale.

DAMAGES AND ISSUES
Please inspect your order immediately upon receipt. If an item is defective, damaged, or if you receive the wrong product, please contact our customer service email right away. Kindly include your order number and photo evidence of the issue so we can evaluate it and make it right for you.

ORDER CHANGES AND CANCELLATIONS
We process orders quickly to ensure fast delivery. As a result, we cannot guarantee any changes or cancellations once an order has been confirmed. If you need to request a change or cancellation, please reach out to our customer service email as soon as possible, and we will do our best to accommodate your request if the order has not yet been processed.

EXCHANGES AND REFUNDS
While we do not accept standard returns or exchanges, your satisfaction is important to us. If you are unhappy with your purchase, please contact our customer service email with your order details and concerns. Our team will review your case and do our best to assist you.